Privacy Policy

At Radiant Merchants, accessible from our shop on OTC Building, Ground Floor, Shop G13, Racecourse Road, Nairobi and our online platforms, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by Radiant Merchants and how we use it.

1. Information We Collect

When you visit us or make a purchase, we may collect the following information:

Personal Identification: Name, phone number (0740 149 231 is our primary contact for any queries), and email address.
Shipping Details: Physical address and location for countrywide delivery.
Payment Information: Details required to process transactions and calculate shipping at checkout.

2. How We Use Your Information

We use the information we collect in various ways, including to:

Process and ship your orders within our 1–3 day delivery window.
Communicate with you regarding your purchases, returns, or technical inquiries.
Process refunds within our 15-day guarantee period.
Send occasional updates or promotional offers (only if you have opted in).

3. Shipping & Third Parties

To facilitate countrywide shipping, we share necessary delivery details (name, phone number, and address) with our trusted logistics partners. These partners are strictly prohibited from using your data for any purpose other than delivering your tools.

4. Data Retention & Returns

To manage our 30-day return policy, we keep a record of your transactions. This allows us to process returns via email or in-store without charging restocking or return costs, ensuring a seamless experience for you.

5. Your Rights

You have the right to:

Request access to the personal data we hold about you.
Request that we correct any information you believe is inaccurate.
Request the deletion of your personal data, provided it is not required for ongoing legal or transactional obligations (such as an active shipping or refund process).

6. Security

We value your trust in providing us with your personal information. We strive to use commercially acceptable means of protecting it. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.